Política de reembolso

Refund Policy

All Sales Are Final

Due to the perishable nature of our products — including coffee, tea, and food items — all sales are final. We are unable to accept returns or exchanges once an order has been placed.

Damaged, Defective, or Incorrect Items

We stand behind the quality of every product we ship. If your order arrives damaged, defective, or incorrect, please get in touch with us within 7 days of delivery at hello@neesiesbestcoffee.com with:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item

We'll review your case and resolve it with a replacement or refund.

European Union — 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification, provided the item is unused and in its original packaging with proof of purchase.

Questions?

Reach us at hello@neesiesbestcoffee.com — we typically respond within 1–2 business days.